Delivery Time = Process Time + Shipping Time  ( Process Time: 1 - 3 Days Estimation )

Q - Can I make changes to or cancel my order?

We at Chawans work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.

Please email us at support@chawans.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!

Q - Important info of shipping

1. A telephone number is required for delivery. Ensure your account email is correct to receive order and shipping confirmations. Your address must be complete and detailed, including apartment or unit numbers. We are not responsible for failed deliveries or additional fees due to incorrect or incomplete information.
2. We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a detailed and valid physical address when ordering.

Q - Item damages and issues?

If you receive a defective, damaged or wrong item, please contact us via email within 48 hours of receiving the package, providing clear photos and/or an unedited unboxing video as evidence.

We will investigate and respond to you within 1-3 business days after receiving the evidence. We can evaluate the issue and make it right.

Q - What happens if my package is lost?

In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.

Q - How about the customs duties?

CUSTOMS DUTIES
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.

Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.