Return & Refund Policy
Return Policy:
Q - What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Just send us an email at support@chawans.com with your order number, the name of the product(s), and the reason why it didn't work out for you.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@chawans.com
If your return is accepted, we’ll send you a return shipping steps, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@chawans.com
Unfortunately, we are unable to refund your original shipping charges/processing fees. You will be responsible for return / exchange shipping fee and any other custom duties for returning / exchanging the product, unless the item is faulty or we sent the wrong item. There is no restocking fee for returned order.
If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.
Chawans can only accept returns for products purchased on our website (www.chawans.com).
Q - Return & Exchange Conditions
Items must be returned in the same condition that you received it, and in the original packaging. You'll also need the receipt or proof of purchase.
Q - Non-returnable Items
We cannot accept returns for items that are damaged due to customer mishandling, or are not in their original packaging.
Q - Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Q - Item damages and issues?
If you receive a defective, damaged or wrong item, please contact us via email within 48 hours of receiving the package, providing clear photos and/or an unedited unboxing video as evidence.
We will investigate and respond to you within 1-3 business days after receiving the evidence. We can evaluate the issue and make it right.
Q - What happens if my package is lost?
In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@chawans.com
Q - How long does it take to receive the refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will initiate the refund process within two business days of receiving a customer's return request or the returned items. After we processes the refund, the time it takes for the customer to receive the funds typically ranges from 1 to 14 business days, depending on your payment method and bank.
